Terms & Conditions

1. Scope

These Terms & Conditions apply to the use of the WeScaleMusic platform and to all campaign services booked through WeScaleMusic. The platform is operated by:

CIVE Music Group UG (haftungsbeschränkt)
Neufeld 3
49356 Diepholz
Germany

By creating an account, submitting a campaign, purchasing a campaign package or using the platform, you agree to these Terms & Conditions.

2. Services

WeScaleMusic provides music promotion campaign services for artists, labels, marketers and other music-related customers. Campaign types may include, but are not limited to:

• Spotify promotion campaigns
• YouTube promotion campaigns
• Playlist placement campaigns
• Campaign review and reporting
• Related music marketing services

The exact scope of a campaign depends on the selected package, submitted campaign information and any specific campaign details shown during checkout.

3. Campaign Goals

Campaign packages may include campaign goals, estimated delivery ranges or targeted campaign volumes. Unless explicitly stated otherwise in writing, campaign goals are not absolute performance guarantees. Campaign results may depend on the quality of the track, audience fit, market conditions, playlist availability, platform behavior, user behavior and other external factors.

WeScaleMusic does not guarantee chart positions, algorithmic playlisting, editorial playlisting, specific listener behavior, follower growth, save rates, conversion rates or long-term streaming results.

4. No Bots or Artificial Engagement

WeScaleMusic does not support bots, fake streams, click farms, artificial engagement or fraudulent promotion methods. Customers must not submit tracks, videos or campaign materials that are illegal, misleading, infringing or intended to manipulate streaming platforms in violation of applicable rules. If a campaign is rejected due to suspicious, illegal or non-compliant material, WeScaleMusic may refuse or stop the campaign.

5. Customer Responsibilities

Customers are responsible for providing accurate campaign information, including artist name, track title or video title, Spotify or YouTube links, genre information, campaign preferences, billing information and contact information. Customers must ensure that they have the necessary rights to promote the submitted track, video, artwork, artist profile or related content.

6. Campaign Review and Start

After a successful payment, the campaign status will usually be set to "Under Review". WeScaleMusic may review the submitted campaign before activating placements or campaign activity. WeScaleMusic may reject or pause a campaign if:

• the submitted link is invalid
• the content is unavailable
• the content violates applicable laws or platform rules
• the campaign information is incomplete
• the campaign appears fraudulent or misleading
• payment or billing issues occur

7. Delivery Review

Campaign delivery may be reviewed during or after the campaign period. If the reviewed campaign delivery differs materially from the booked campaign goal or selected package, WeScaleMusic may, at its own discretion and depending on the specific case:

• continue the campaign
• add further campaign activity
• offer campaign credit
• offer partial refund
• mark the campaign as completed
• open a delivery review

Any refund or compensation decision is subject to manual review and must be confirmed by WeScaleMusic.

8. Payments

Payments are processed through Stripe or another payment provider shown during checkout. The customer must pay the campaign price shown at checkout, minus any valid discounts applied through the official checkout process. A campaign is considered paid only after WeScaleMusic receives successful payment confirmation from the payment provider.

9. Discount Codes

Discount codes may be offered from time to time. Discount codes may be limited by campaign type, expire, have usage limits, be deactivated, may not be combined unless explicitly allowed, and must be applied through the official checkout process. WeScaleMusic may reject or cancel misuse of discount codes.

10. Refunds

Refunds are handled according to the Campaign Delivery & Refund Policy. A customer is not automatically entitled to a full refund solely because a campaign performs differently than expected. Refunds, credits or additional campaign support may be considered if the campaign delivery is materially below the booked campaign goal after review.

11. Customer Account

Customers may need to create an account to submit campaigns, view campaign status, access billing information and receive campaign updates. Customers are responsible for keeping their login details secure.

12. Third-Party Platforms

WeScaleMusic is not affiliated with Spotify, YouTube, Meta, TikTok, Google or any playlist platform. Campaigns may depend on third-party platforms that WeScaleMusic does not control. WeScaleMusic is not responsible for changes to third-party platform rules, availability, algorithms, reporting, APIs, ranking systems or account decisions.

13. Intellectual Property

All WeScaleMusic branding, platform content, design elements and website materials remain the property of WeScaleMusic or its licensors. Customers retain rights to their submitted music, videos, artwork and campaign content, but grant WeScaleMusic the necessary rights to use these materials for campaign execution and reporting.

14. Prohibited Use

Users may not use the platform for illegal purposes, submit infringing content, attempt to manipulate or abuse the platform, interfere with the platform's technical systems, create fake accounts, bypass payment systems, abuse discount codes, or harass customers, curators or staff.

15. Limitation of Liability

To the maximum extent permitted by law, WeScaleMusic is not liable for indirect damages, loss of profits, loss of expected results, platform algorithm changes, third-party platform restrictions or customer-side errors. Mandatory statutory liability remains unaffected.

16. Changes to the Terms

WeScaleMusic may update these Terms & Conditions from time to time. The latest version will be available on the website.

17. Contact

For questions about these Terms, contact support@wescalemusic.com.