Campaign Delivery & Refund Policy

1. Purpose

This policy explains how WeScaleMusic reviews campaign delivery and handles refund or compensation requests.

2. Campaign Goals

Campaign packages may include campaign goals, estimated delivery ranges or targeted campaign volumes. These goals are used to define the intended scope of the campaign. Final results may vary based on track quality, audience fit, playlist availability, campaign duration, platform behavior and other factors outside of WeScaleMusic's direct control.

3. Review Period

Campaigns may run for a defined period, for example up to 30, 45 or 60 days, depending on the package and campaign type. After the campaign period, WeScaleMusic may review the campaign delivery.

4. Reviewed Delivery

Reviewed delivery may include internal campaign data, available platform data, approved placements and other reasonable campaign performance indicators. WeScaleMusic may exclude invalid, suspicious, artificial or non-compliant activity from reviewed delivery.

5. Under-Delivery

If the reviewed campaign delivery is materially below the booked campaign goal after the agreed campaign period, WeScaleMusic may review the case manually. Depending on the situation, WeScaleMusic may offer one of the following:

• additional campaign support
• replacement placements
• campaign credit
• partial refund
• other reasonable compensation

6. No Automatic Refund

Refunds are not automatic. Every refund request is reviewed manually. A refund may be refused if:

• the customer submitted incorrect campaign information
• the track or video became unavailable
• the customer changed or removed campaign assets
• the campaign was interrupted due to third-party platform restrictions
• suspicious or non-compliant activity is detected
• the campaign was already substantially delivered
• the customer violated the Terms & Conditions

7. Refund Method

If a refund is approved, it will usually be processed through the original payment method where possible. Processing time may depend on Stripe, banks, card networks or other payment providers.

8. Customer Support

If you believe your campaign delivery should be reviewed, contact support@wescalemusic.com. Please include:

• campaign ID
• artist name
• track/video title
• your account email
• short explanation of the issue